PRIVACY & SAFETY

The Yellow Mermaid, LLC. respects and values the privacy of our customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how we collect and use information. Our collection efforts are designed to improve the shopping experience of our customers and to provide relevant information about our products, services, and promotions. 

INFORMATION WE COLLECT

Contact information such as your name, billing/shipping address, telephone number, email address and other digital contact information. Additionally, we may also collect information that you provide us about others. 

  • Demographic information such as language preference, age, products you like, reviews you submit and other demographic information.

  • Payment information such as method of payment, credit/debit card information, amount paid, and signature.

  • Location information such as information about the devices you use to shop online including web browser, IP address, time zone, and some of the cookies that are installed on your device.

  • Other information such as the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

 

How Information is Collected

We collect personal information directly from you in a variety of ways.

  • During website registration.

  • In connection with an online purchase for any of our products.

  • If you use an online forum or provide us with comments or reviews.

  • If you upload a photo or other digital content through our website or application.

  • If you register for any loyalty program or participate in our customer forums or promotions.

  • If you engage with us on social media. 

How We Use Your Personal Information

We use your personal information for various business or commercial purposes.

 

  • Fulfill your orders and transactions, provide and deliver products.

  • Process, record and track your purchases and payments.

  • Create and manage your account registrations or loyalty program enrollment. 

  • Conduct and administer contests, surveys and sweepstakes

  • Respond to a product or service review

  • Communicating with you, supporting and enhancing our business functions and for other legal, compliance and security purposes.

How We Share Information

 

We do not sell or rent our customer's information to any third parties. We may share some of your information for our business purposes to related parties, affiliates and with third parties acting on our behalf or as permitted or required by applicable law. 

Related parties/affiliates/providers perform the following services on our behalf .

  • Delivery service 

  • Payment card processing 

  • Website support, operation and maintenance 

  • Facilitating and collecting customer reviews, surveys, contests, sweepstakes and  promotions. 

GENERAL PRODUCT & ALLERGY WARNING

It is the responsibility of the product user to use the products properly.  The Yellow Mermaid, LLC is not responsible for any injuries or accidents.  Purchasing and using our products means that you acknowledge and accept the possibility of rashes, allergic reactions, other conditions related to use and have read all the ingredients listed on our product label.

General Product Information

  • We use a variety of ingredients in our products and although they are crafted with natural ingredients and may look edible, please do no try to eat them, use them on your eyes or any other sensitive areas.  

  • Keep products out of reach of small children and pets. 

  • Sodium Hydroxide (used to make solid soap) and Potassium Hydroxide (use to make liquid soap) are part of the saponification process.  You cannot make soap without it. However, please note that they are not present in the final product. 

  •  Our soap can and will vary slightly in weight, color, design as they are handcrafted. 

  • The scent usage rates in our bars are based on the International Fragrance Association (IFRA).  

Allergy Warning 

  • Please read the ingredients carefully if you have allergies or sensitive skin.

  • Spot test all products before use. 

  • As part of the variety of ingredients used to create our products, we use fragrance oils, essential oils and nut oils.  

  • Our products are created in a facility where all ingredients are present.  At some point one ingredient may have been in contact with another ingredient.  

  • If you have an irritation or allergic reaction, discontinue use and consult a physician.